Renting with us

We’ll set you up, settle you in and make sure we meet your needs and expectations at every step of your rental experience.

Being a tenant with us

We’re so excited that you’re a tenant with us here at The Property Collective. Our highly-trained and responsive team’s priority is making sure that we meet your expectations at every step of your rental journey with us.

Our mission is to help people thrive through property. So, whether you’re a lifetime tenant, ready to buy or saving for a deposit, you will actively benefit from the wealth of our knowledge, and the strength of the Collective network.

Just like we do with property owners on our books, we’re committed to working with you to achieve your property goals. We really are right beside you, every step of the way.

Got feedback at any point in your journey with us? We’d love to hear it. Get in touch using the form below, or speak directly with your property manager.

Renting FAQ's

1. What is a tenancy agreement?

Sometimes referred to as a lease agreement, a tenancy agreement is a legally binding document between you and the landlord that lays out the terms and conditions of the agreement. The following details are important elements of a tenancy agreement:

• Name and address of the tenant(s)
• Name of the property owner(s)
• Name of the real estate agency
• Start and end date of the agreement
• Amount of rent payable
• When and how said amount of rent should be paid
• Amount of bond required
• Length of tenancy
• Standard terms including what the tenant, property owner and property manager can and cannot do
• Special terms which should be agreed on in advance and can include things such as pets and garden maintenance

2. What is a rental bond?

Paid by you at the start of the tenancy and equivalent to 4 weeks rent, a rental bond is essentially a one-off security deposit. The rental bond is in place to protect the property owner should there be damage (beyond fair wear and tear) or other costs incurred as a result of you or your guests.

All money paid is held by the Office of Rental Bonds, where it will remain until such time it is disbursed. The owner is required to take a bond to ensure landlords insurance also covers them.

Once the bond is lodged, you will receive a receipt with a rental bond number, which is proof that you have paid your bond. You’ll need this when you sign the agreement and also when you vacate, and you seek to get your bond back after the final inspection.

3. What is an inventory and condition report?

Your inventory and condition report is an official record of the condition of a rental property before you moved in.

Your property manager will conduct a thorough inspection of the property, documenting any damage, however minor, and describe it on the report. Once the condition report has been completed, you get a copy to review, add any additions to and sign and return (all within 14 days of the commencement of your agreement). As a tenant, you must note any sections of the report you do not agree with, including adding photos.

It’s really important to keep a copy of the report, as it will form the basis of assessing the condition of the property when you move out and for your property manager to manage the bond disbursement.

4. What happens after I get approved for a property?

There are a few things you need to do after being approved for a rental property; from the initial sign-up to sorting out the financials and connecting your own utilities. See our full run-down here.

5. What are the up-front costs for renting?

From the rental bond and initial rent payment, to contents insurance and more, find out more about the up-front costs associated with renting in our handy guide.

6. How often will the property be inspected/will you inspect the property?

We conduct 2 inspections every 12 months, with the first usually coming about a month after you move in so we can check in on any maintenance and make sure everything is going smoothly. We know inspections can be a bit of a pain, but we do our best to make them as stress free as possible! Check out our guide on everything you need to know about routine inspections.

7. How much notice do I need to provide when vacating the property?

When it comes to vacating, there are many factors to consider, including notice periods, potential lease breaches, final inspections and bond refunds. Our guide to vacating your property addresses all of this and more.

8. What do I do about cleaning the property before I vacate?

Needless to say, it’s expected that you return the property in a clean condition, although reasonable wear and tear is of course considered. If you’re intending to do the cleaning yourself, find out more about how to prepare with our checklist here. If you’d rather leave it to the professionals, here’s our list of recommended cleaners.

9. What maintenance am I responsible for as a tenant?

Maintenance responsibilities can vary greatly from property to property, depending on size, outdoor space and special conditions such as pets. Our guide to property maintenance from a tenants perspective covers all this and more—check it out here.

10. What constitutes a maintenance issue?

What a maintenance issue is, how to report one and what to do in the case of major problems are all addressed in our ‘how to maintain your property’ guide, which you can find here.

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Meet our Property Management team

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Hannah Gill

Director of Property Management

0438 247 898

hannah@thepropertycollective.com.au

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David Protas

Team Leader

0401 280 280

david@thepropertycollective.com.au

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Delma Abraham

Senior Property Manager

0451 299 934

delma@thepropertycollective.com.au

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