If we don’t get back to you, we won’t charge you fees for a week.
You contact us for any reason, and we will respond to you within our committed timeframe.*
*Our commitment timeframe is 1 business day.
Tenant doesn’t work out, no re-let costs to you.
If an unlikely event occurs, your tenant doesn’t work out and needs to be evicted, we’ll manage the insurance claim and re-let the property FREE of charge.*
*Applies in the case of lease termination by agency only. Tenant must have been placed by us. Excludes 3rd party charges (portal advertising)
Tenant doesn’t pay rent, we’ll cover it.
If your tenant stops paying rent, we’ll pay the rent until the situation is resolved. So you never have to worry about missing your loan repayments again due to tenants not having paid their rent.*
*Tenant must have been placed by us, current landlord insurance to be held by recommended suppliers. Payable after 14 days of rent arrears. Tenants failure to pay rent will not be covered if it is a consequence of the landlord breaching their Tenancy Agreement and/or Instructions to Act as Managing Agent. Insurance claim funds must be paid into The Property Collective trust account. Excludes legislative changes and major events (including pandemics).
If we let you down, you won’t get charged any exit fees.
If we have not fulfilled our service standards to you*, please notify us and we will waive our exit fees should we not be able to find a suitable solution for you
*Refer to inclusions in our agreement (the things we say we will do)
**Our Property Management guarantees are only applicable to Landlords who have signed with us where TPC Guarantees are noted as included on their contract. The landlord must uphold the terms of the Tenancy Agreement and Instructions to Act as Managing Agent for these guarantees to be valid.