Our Property Management Guarantees

We guarantee we’ve got you covered when it matters most.

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Why choose The Property Collective?

We’re not just another property management agency. At The Property Collective, our mission is simple, we help people thrive through property. Backed by decades of industry experience and a team consistently recognised for excellence, we bring unmatched expertise and care to every landlord and tenant we work with.

Our team has been recognised nationally, taking out:

Real Estate Institute of Australia Residential Property Management Team of the Year

2022 & 2023

Real Estate Institute of the ACT Residential Property Management Team of the Year

2022, 2023 & 2024
(Hall of Fame recognition)

When you partner with us, you’re tapping into the strength of the Collective, a community of property professionals, trusted trades, and specialists all working to protect and grow your investment

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Our service guarantees

If we don’t get back to you, we won’t charge you fees for a week.

You contact us for any reason, and we will respond to you within our committed timeframe.*

*Our commitment timeframe is 2 business day.

Tenant doesn’t work out, no re-let costs to you.

If an unlikely event occurs, your tenant doesn’t work out and needs to be evicted, we’ll manage the insurance claim and re-let the property FREE of charge.*

*Applies in the case of lease termination by agency only. Tenant must have been placed by us. Excludes 3rd party charges (portal advertising)

Tenant doesn’t pay rent, we’ll cover it.

If your tenant stops paying rent, we’ll pay the rent until the situation is resolved. Stress less about missing a loan repayment with our support.*

*Tenant must have been placed by us, current landlord insurance to be held by recommended supplier. Payable after 60 days of arrears and until the tenant vacates. TPC has no obligation beyond the vacate date/tenant moving out. The gap between the tenant moving out and the new tenant moving in is not covered by this guarantee. Make good of any damages or 3rd party costs is not included in the guarantee, this would be managed directly via an insurance claim. Tenants’ failure to pay rent will not be covered if it is a consequence of the landlord breaching their Tenancy Agreement and/or Instructions to Act as Managing Agent. Insurance claim funds must be paid into The Property Collective trust account. Excludes legislative changes and major events (including pandemics).

If we let you down, you won’t get charged any exit fees.

If we have not fulfilled our service standards to you*, please notify us and we will waive our exit fees should we not be able to find a suitable solution for you

*Refer to inclusions in our agreement (the things we say we will do)

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More than just management, it's a proactive partnership.

We believe property management should give you confidence, not stress.
That’s why we go beyond the basics:

✓ Detailed inventory and condition reports to protect your asset
✓ Proactive maintenance advice to save you money long-term
✓ Regular rent and tenancy reviews to maximise returns
✓ Full support for insurance claims and tribunal representation if needed

Plus, with our Investment Property Health Check, you’ll know exactly how your property is performing, and how it could perform better.

Ready to protect and grow your Canberra investment property?

Simply fill in the form below and we’ll get it sorted.
We guarantee you will love working with us.

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*Our Property Management guarantees are only applicable to Landlords who have signed with us where TPC Guarantees are noted as included on their contract. The landlord must uphold the terms of the Tenancy Agreement and Instructions to Act as Managing Agent for these guarantees to be valid.